Inn Policies
Please read carefully. We have given great consideration to our Reservation & Cancellation Policies. They are an important part of running a small inn & enable us to maintain business while we are preserving our house, a piece of New Orleans history.
CHILDREN & PETS
Children under 12 and pets would be happier in a more conventional environment. Please let us know if you need help with local pet boarding options.
SMOKING
We are a non-smoking property. Smoking is NOT permitted in rooms, interior spaces, balconies or porches. Smoking is permitted outside of the gate. Disregarding this policy will result in a $250 smoking fee plus the dry-cleaning expenses needed for the room.
DISCOUNTS
The Grand Victorian is happy to offer government and military rates for personal traveling on military business, upon request and with proper ID.
AAA discounts are applied to the base rate.
RESERVATIONS
To secure your reservation, we do require a 1-night non-refundable deposit.
Every booking requires a 2 night minimum stay. If you need a shorter stay, please call or email us. We will be happy to check availability.
Special events, of course, may require a longer minimum stay.
Our guest rooms are for single or double occupancy only. Rollaway beds /air mattresses are not available and may not be added to our guest rooms. The occupancy count for each room is the total number of guests allowed to stay in that room.
For the safety & privacy of all of our guests, only registered guests will be allowed in guest rooms & in the common areas. Visitors without a reservation (bridesmaids, photographers, make up artists, etc) are not allowed access to the inn without prior approval by the innkeeper. Especially for Mardi Gras & other special events.
CHECK-IN / CHECK-OUT
Check in 3pm -5:30pm
Let us know if you will be arriving after 5:30pm, and we will prepare a check in packet for you. You will need a special code for the entry door, so be sure to let us know about your arrival if it’s after 5:30pm.
We try our best to accommodate your check in, however, if you require access to your room before 3pm, please reserve it for the night before to guarantee its availability.
Check Out time is 11 am.
Late check-outs without prior approval will result in a $25 fee for every half hour after 11 am.
CANCELLATIONS
Early departures are considered a cancellation.
No-Shows: The full amount of your stay will be charged and the deposit forfeited.
We do understand that life creates unexpected situations, we strongly suggest that you purchase trip insurance if you are concerned about any situation that may create a late cancellation ( flight delays, bad weather, illness or death in the family)
We do thank you for direct bookings with the Grand Victorian. If you book through an online travel partner, 100% of your payment for your stay will be charged at the time your reservation is made. Cancellation, for all online travel partner bookings, is 30 days notice prior to your arrival date. Cancellations with less than 30 days, are non-refundable.
We have a unique experience at the Grand Victorian, and because of the size of our inn, we do not host groups or events.
OCCUPANCY RATES and ACCESS TO PREMISES
You must indicate the number of guests in your reservation. For reservations with more than 2 guests, including children, additional fees of $25-75 (depending on date) per person per night apply and will be charged to the credit card on file.
We reserve the right to cancel your reservation if there are more guests than we can accommodate at any time, which will result in forfeiting the entire booking funds.
For the safety and privacy of all of our guests, during Mardi Gras and ALL other events, visitors without a reservation are not allowed access to the house without prior approval from the innkeeper.
